Privacy and Quality Policies

Privacy Policy

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to control@wills-security.co.uk or by writing to Beacontree Plaza Gillette Way, Reading, RG2 0BS United Kingdom. Alternatively, you can telephone +44 (0) 0118 907 2554. Who are we? We’re Wills security services fast-growing company providing a range of security and guarding services. Wills Services Limited is a company limited by guarantee (no. 09761794). The registered address is Suite to Beacontree Plaza Gillette Way, Reading, RG2 0BS. How do we collect information from you? We obtain information about you when you use our website, for example, when you contact us about products and services, to apply for a position or if you register to receive one of our newsletters. What type of information is collected from you? The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us or make a payment via our website, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. Who has access to your information? We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond our network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet your needs. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. Your choices You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: to control@wills-security.co.uk or telephone on +44 (0) 0118 907 2554. How you can access and update your information The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: control@wills-security.co.uk, or write to us at: Beacontree Plaza Gillette Way, Reading, RG2 0BS United Kingdom.. Alternatively, you can telephone +44 (0) 0118 907 2554 Security precautions in place to protect the loss, misuse or alteration of your information When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Profiling We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk. Use of 'cookies' Like many other websites, the Wills Services Limited website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website. Links to other websites Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site. 16 or Under We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information. Transferring your information outside of Europe As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. Review of this Policy We keep this Policy under regular review. This Policy was last updated in April 2020. We offer a wide range of services get in touch so that we can discuss your requirements.

Quality Policy

Wills Security Services Limited provides security services to the corporate and private sector. The Company provides the highest levels of customer service and respects the customer’s right to be involved in the improvement of his contract with the Company. The Company seeks to improve its market share of the industry by diligent pursuit of quality control and human resources development program. Provide trained, disciplined and professional workforce motivated to offer quality of service to our customers.

Wills Security Services Limited is assessed by an accredited assessment body, to BS.EN.ISO 9001 and BS 7499 together with BS 7960 and BS 7984-1.  The Company also ensures that its workforce is screened to current BS 7858 code of practice. We are committed to quality management in all aspects of the business. The purpose of this manual is to present the organization’s Quality Management system to all personnel, giving the guidance essential for the effective application of Quality Control.

The contents serve as a basic reference to policies, processes, and procedures, together with work instructions (where necessary) outlining the activities and responsibilities, which a person holding a company appointment is expected to undertake as a normal part of his/her duties.

The Managing Director shall determine the criteria and methods to ensure that both the operation and control of the processes are effective. It is the responsibility of the Managing Director to ensure the availability of resources and information necessary to support the operation and monitoring of the processes. Wills Security Services Limited Quality policy sets an overall framework for its management system quality objective.

The organization shall monitor, measure and analyses the processes, ensuring that actions are implemented to achieve planned results and to continually improve their effectiveness.

Our organizational goals are to ensure that the changes required within our documented management system to meet the requirements of BS EN ISO 9001, written to all Standards, Codes of Practice and Schedules as listed within AS11 Standards Adherence Document, which are performed in a managed methodical way to ensure that the system is fully understood and implemented throughout the company.

Wills Security Services Limited will make this Policy available to all stakeholders, shareholders, staff and general public on request.  Wills Security Services Limited will make this Policy available to all stakeholders, shareholders, staff and general public on request. 

Environmental Policy

At Wills Security Services Limited we recognize environmental protection as one of the guiding principles towards sustainable business performance. We are committed to our business obligations and we have commitment to provide quality of service in a continuous manner that ensures the organization minimizes its potential impact on the environment. It is our commitment to operate in compliance with all relevant environmental legislation and strives to undertake best practice for pollution prevention and manage environmental aspects of its business activities to help to create a sustainable business for the protection and preservation of environment to meet the needs of future generations. Wills Security Services Limited recognizes the direct and indirect impact of its business activities on the natural environment and therefore is committed to proactively manage its impacts in accountable manner. Our aim is to strive for sustainable business practices that help us in growing our operational efficiency and to reduce our footprints for natural resource consumption. By engaging with our internal and external stakeholders we are investing in energy efficient technologies for waste reduction and we also encourage our stakeholders to think about the environmental impact of their decisions to reduce footprint of resource consumption in day to day operations. Environmental Regulations: Wills Security Services Limited is committed to comply with, relevant applicable legal requirements and to other requirements which relate to its environmental aspects and impacts on the environment of our business operations. Business Operations: We will control and manage our activities to ensure that adverse effects of all operational activities on the environment will be minimized as far as is reasonably practicable. We will systematically minimize our energy consumption and its associated CO2 emissions by maximizing the use of renewable energy resources where practicable by increasing the use of modern communications techniques to reduce the need of daily travel. We will assess the environmental impacts of all our working practices to minimize waste through promoting the reduction, re-use and recycling of waste stream resources where practicable, available, economical and suitable for their relevant purpose. We will encourage the use of environmentally friendly products when purchasing. Criteria should include, but not be restricted to; low toxicity, environmental impact, carbon footprint value, durability and hazard rating. We will undertake carbon footprint measurement for the organization’s activities and establish a carbon reduction program to include commitments for carbon offsetting, use of alternative energy and low energy resources. We will promote efficient use of materials and resources throughout the company, including water, electricity, raw materials and other resources, particularly where such materials are non-renewable to prevent polluting emissions to air, land and water. We will minimize the use of water consumption by efficient use of water resources. To further the aims of this policy we will: As and where required by legislation or where significant environmental concerns exist, develop and maintain adequate and appropriate programs to ensure the requirements are met as far as is reasonably practicable. Provide adequate environmental training for all staff to encourage and enable them to make a positive contribution to creating a sustainable community. Assess the environmental performance of all suppliers and will engage with our customers and suppliers on environmental initiatives Develop a set of environmental targets and action plans and will review this environmental policy and its action plans periodically with a view to continuous improvement All new employees are made aware of the policy through induction training and a hard copy is available for viewing at all our offices. The policy is made available to the 3rd parties in response to enquiries. The policy is reviewed annually and provides the framework for the setting and reviewing of our objectives and targets. Managing Director - Wills Security Services Limited: This policy is promoted throughout our company and communicated to all staff via effective training and leadership.